At CoolSnail Technologies, we offer a wide range of managed IT services to implement, monitor, and support the hardware and software systems of your IT infrastructure. This allows your organization to focus on your core business functions and not go through the hassle of dealing with day-to-day IT tasks that keep the business running.
We take a progressive and responsive approach to offer organizations managed IT services by combining agility, speed, optimization, and simplicity to manage your IT technology and reduce risks and costs. We offer end-to-end managed IT support services to meet your organization’s specific requirements.
Managed IT Services Offered By CoolSnail Technologies
At CoolSnail Technologies, we offer an extensive range of services to manage your IT infrastructure:
We offer personalized support and round-the-clock availability by our IT experts for high performance, security, and stability of the operating environment. Leveraging docker infrastructures, we offer a high degree of agility and flexibility to complex projects and allow organizations to take advantage of an expert incident response team in an integrated environment.
IT Infrastructure Analysis
We thoroughly assess your IT infrastructure with a focus on security, efficiency, and scalability. We provide strategic optimization roadmaps that offer customized solutions to identified problems while keeping your IT costs within budget.
24/7 IT Infrastructure Monitoring
CoolSnail Technologies offers 24/7 remote IT infrastructure monitoring, alerting, or troubleshooting to ensure your IT tools work smoothly and do not experience any downtime. We create regular reports of every infrastructure node’s uptimes and response times and perform prompt troubleshooting to ensure the productivity of your IT infrastructure.
IT Infrastructure Administration
As IT administrators, we offer regular software configurations and updates as well as management of your IT network, servers, on-premise or cloud databases, and cloud-based services. We also offer user administration and virtual desktop administration, as well as risk assessment and compliance with regulatory standards and reporting.
IT Help Desk
With CoolSnail Technologies, you can give your client a space where they can reach out to get technical issues resolved, whether it is L1, L2, and L3 help desk issues. We use ITIL best practices to resolve issues with specified SLAs, ensuring smooth organization-wide operations and improved user satisfaction.
As part of our managed IT services, we also offer cloud service hosting, management, and support to help you leverage cloud functionalities in public, private, or hybrid data centers. We ensure multi-cloud infrastructure management, deployment of cloud infrastructure, cloud data migration, and cloud monitoring and optimization capabilities.
Managed Application Services
We can help you monitor your applications for availability and response time as well as troubleshoot them promptly. Our expert IT team can also help to re-engineer or redesign applications or upgrade them with the continuous release of new features and beta versions.
At CoolSnail Technologies, we can help you perform security audits and vulnerability assessments for your IT infrastructure. We will perform penetration testing as well as design and assess your compliance program.
We ensure that all our IT solutions are optimized according to your infrastructure. That is why we keep a round-the-clock eye on your IT systems, investigate any concerns that may require real-time technical maintenance and support, and make adjustments to business models to match the crucial requirements of your software.